Merchant policy

How to order:
Phone: (415) 487-1640
Fax: (415) 487-1640
Online orders:
Shipping limits: We ship anywhere in the world!
Customer guarantee: We guarantee the items are as described and as shown on our web site. Occasionally if we are out of a particular bead or finding, we may substitute something very close. Please let us know if you would rather not have substitutions.
Return policy: Return policy: Exchange only. No cash or credit card refunds.

Merchandise must be carefully packed and shipped back within 14 days of invoice date. Broken, scratched or damaged merchandise will not be accepted for return.

Earrings are not returnable.

We will not reimburse your shipping and handling costs.

Orders over $100.00 are subjected to a 15% restocking fee if they are returned. This is due to time involved in preparing and shipping your order.

We are a very small business so our return policy is not as lenient as a large department store, but your satisfaction is very important to us!

Payment options: We accept Visa, Mastercard, Paypal payments, money orders and personal checks (checks will be held until they clear). We do not accept C.O.D. orders.